Product Returns

If you are not completely satisfied with your purchase, please contact us to request a refund and return your items:
  • Via Email: orders@medisure.ca
  • Via TOLL-FREE: 1-855-634-7873


Please note the following:

  • You can expect to receive your refund within 6-10 Business Days of the product being physically received at the MediSure Distribution Center. In most cases, the refund will be issued sooner. The time frame includes product inspection (3-5 business days), and refund processing back to your payment method (3-5 business days).
  • All Conditions of the MediSure Standard Return Policy will apply.
  • All shipping costs are non-refundable and if you return an item that is offered with free shipping, the shipping cost will be deducted from your refund.
  • MediSure will not assume the transportation or shipping charges for any items to be returned or exchanged.


MediSure reserves the right to refuse any returns. Refusal of delivery does not count as a return and will not qualify for a refund.